Question 1

What curtain fabrics do you offer?

Accepted Answer

Two cubicle fabric ranges are listed on the site: EcoStain (WT-ECO) and WT-ANTI. We do not claim antimicrobial or silver-nanoparticle performance on this site. Confirm fabric choice against your facility infection-control policy.

Question 2

Which curtain fabric should I choose, EcoStain or WT-ANTI?

Accepted Answer

EcoStain (WT-ECO) is typically used in general wards and OPDs. WT-ANTI is often specified where a higher-spec cubicle fabric is requested. We do not claim that either fabric is certified to a numbered test report on this site.

Question 3

Which track system should I choose?

Accepted Answer

The 4100 aluminium track suits most hospital wards and supports heavy curtains. The 4200 adds an integrated up-lighter for ambient lighting. Both are sold per standard 5-metre length with a mandatory installation kit.

Question 4

Do you provide custom curtain sizes?

Accepted Answer

Yes. Both live curtain fabrics are available in custom sizes. Use the enquiry form on any product page or contact us with your dimensions. Standard hospital cubicle size is 7 x 12 ft (84 sq.ft). Custom sizes are made to order and cannot be exchanged for change of mind.

Question 5

Can I get a bulk quote for institutional orders?

Accepted Answer

Yes. Contact us with number of beds, ward layout, and any specification notes. We provide institutional pricing with a GST invoice. Cubicle curtains (HSN 6303) attract 5% GST. Tracks, IV hangers, accessories and shipping attract 18% GST.

Question 6

How do I measure for hospital curtains?

Accepted Answer

Measure the width along the ceiling track and the drop from the track bottom to the desired hem height. Add 10 to 15% for overlap and gather. Standard hospital cubicle is 7 x 12 ft (84 sq.ft). Contact us if you need help with measurements.

Question 7

Do you ship across India?

Accepted Answer

Yes, we deliver pan India to hospitals, clinics, and healthcare institutions. We provide tracking for every order. Orders are dispatched from our Jaipur plant at Mahindra World City within 1 to 2 business days, then delivery takes an estimated 1 to 2 business days in Rajasthan, 2 to 3 in Delhi NCR and North India, 3 to 5 in metro cities, 4 to 6 in Tier 2 cities and 6 to 10 in Tier 3 and remote areas. See the Shipping Policy for details.

Question 8

Do you provide a GST invoice?

Accepted Answer

Yes. Every paid order receives a GST invoice from Window Techs India Private Limited (GSTIN 08AABCW1291M1ZZ, Rajasthan). Cubicle curtains (HSN 6303) attract 5% GST. Tracks, IV hangers, accessories and shipping attract 18% GST. Prices on the site are exclusive of GST.

Question 9

What is the installation process for curtain tracks?

Accepted Answer

Aluminium curtain tracks are ceiling-mounted using the included bracket kit. Professional installation is recommended for hospital environments. Each track order includes mandatory installation accessories (brackets, screws, end caps, and fittings). Installation guides are provided with every order.

Question 10

What are the IV bag hanger specifications?

Accepted Answer

Our telescopic ceiling-mounted IV hangers use a spring-loaded mechanism with 5 hooks. Live models are aluminium and stainless steel, in multiple lengths. Confirm length against ceiling height before ordering.

Question 11

What is the return policy?

Accepted Answer

Exchanges only, within 7 days of delivery, and only if the goods arrived damaged, the wrong item was sent, or there is a confirmed manufacturing defect. Installed products and custom-size curtains or cut tracks are not eligible. We do not offer cash refunds except where Indian consumer law requires it. Unused stock in original packaging is not a return ground on its own. Email info@hospitalcurtains.in with your order number (HC-YYYYMMDD-####; older orders may use PHS-).

Question 12

Can I order just replacement curtains without the track?

Accepted Answer

Yes. Curtains and tracks are sold separately. You can order replacement EcoStain or WT-ANTI curtains in any live colour and size to fit an existing track.