1. Overview
At Window Techs Hospital Solutions (a brand of Window Techs India Private Limited), we stand behind the quality of our hospital curtains, curtain tracks, and IV bag hangers. We offer an exchange-only policy. We do not provide cash refunds or refunds to the original payment method except where Indian consumer law requires it.
By placing an order on our website, you agree to this Return & Refund Policy.
CIN U74140HR2011PTC080871. GSTIN 08AABCW1291M1ZZ (Rajasthan). Director: Shubhangi Khandelwal (info@hospitalcurtains.in).
2. Exchange eligibility
You may request an exchange within 7 days of delivery if:
- The product received is physically damaged or broken on arrival
- The wrong product was delivered (different from what was ordered)
- The product has a genuine manufacturing defect
The following are not eligible for exchange:
- Products that have been installed, cut, hemmed, or mounted
- Damage caused by incorrect installation
- Products with missing packaging, accessories, or original components
- Requests made after 7 days of the delivery date
- Change of mind, or an incorrect size or length ordered by the customer
- Custom-size curtains or cut-to-length tracks
Unused stock in original packaging is not a ground for return on its own. The 7-day window is for damage, wrong item, or manufacturing defect only.
3. How to request an exchange
To initiate an exchange request:
Step 1. Contact us within 7 days of delivery:
- Email: info@hospitalcurtains.in
- WhatsApp: +91 99588 03531
- Include your order number (format: HC-YYYYMMDD-####). Older orders may still use a PHS- prefix.
Step 2. Provide the following:
- Clear photographs of the damaged or incorrect product
- Photograph of the original packaging
- Brief description of the issue
Step 3. Await confirmation:
- Our team will review your request within 2 to 3 business days
- If approved, we will arrange reverse pickup via Shiprocket
Step 4. Ship the product back:
- Product must be returned in original packaging
- All original accessories and components must be included
- Do not return installed products. These are not eligible.
Step 5. Receive your exchange:
- Once we receive and inspect the returned product, we will dispatch the replacement
- Replacement dispatch within 3 to 5 business days of receiving the return
4. No cash refund policy
We do not offer:
- Cash refunds
- Refunds to the original payment method, except where the law requires it
- Partial refunds
- Store credits, except as an exchange voucher on a confirmed pre-dispatch cancellation
In all eligible cases, we will only provide an exchange with the same product or an equivalent product of equal or lesser value.
5. Damaged in transit
If your order arrives damaged due to shipping:
- Report within 24 hours of delivery
- Take photographs of the outer packaging and the damaged product immediately upon opening
- Contact us via WhatsApp at +91 99588 03531 with photographs
- Do not discard the original packaging. It is required for the insurance claim with our courier partner.
We will file a claim with Shiprocket on your behalf and arrange a replacement once the claim is processed.
6. Manufacturing defects
If a genuine manufacturing defect is discovered:
- Report within 7 days of delivery
- Our team will assess the defect based on photographs
- If confirmed, a replacement will be dispatched at no additional cost
- Defects caused by installation, misuse, or normal wear and tear are not covered
7. Return shipping
- If the exchange is approved due to our error (wrong product, damaged product), we will arrange and pay for reverse pickup
- If the return is for any other reason within our exchange policy, reverse shipping charges will be borne by the customer
8. Non-returnable products
The following are strictly non-returnable and non-exchangeable except for a confirmed transit damage claim:
- Any product that has been installed or mounted
- Custom-size curtains and cut-to-length tracks
- Products without original packaging
- Products purchased during clearance or special sale
9. Consumer rights
This policy is in accordance with the Consumer Protection Act, 2019 (India). If you believe your consumer rights have been violated, you may contact the National Consumer Helpline at 1800-11-4000.
10. Contact us
For any return or exchange queries:
- Email: info@hospitalcurtains.in
- WhatsApp: +91 99588 03531
- Grievance Officer: Shubhangi Khandelwal
- Address: Plot No. 805, Sector 69 IMT Faridabad, 121004, Haryana, India
- Business hours: Monday to Saturday, 10:00 AM to 6:00 PM IST